Payment and Checkout

• How do I change my payment method?

  You can change your payment methods via your account. Steps: Login to your account - https://sophieandtoffee.com/account/login Click on "Manage Subscriptions" or "Manage Subscriptions (sign-ups prior to 29 July 2021)" accordingly. Click on "Send a link to update your payment methods"

• How do I know which box am I being billed for?

  Our subscription boxes are being billed 1 month in advance. If you have been billed in August, that will be for the September Box. eg: Billed on 1 August for the September Box. Your order confirmation will also show the theme of the box which has been billed. Shipping will happen usually at the ...

• I have accidentally skipped this month's invoice (for next month's box) and would like to pay for the box. Can I reinstate the invoice for it?

  Yes you can! Please contact us so that we can reinstate the invoice for the box and bill you for it.

• What currency do I pay in when I checkout?

  You can choose which currency you would like to be billed at checkout.

• What modes of payment do you accept?

  We accept all major credit cards and Paypal. However, do check with your banks to ensure that international purchases restrictions have been lifted to ensure that payment goes through successfully.

• Why am I being charged a day early?

  Sophie and Toffee is a Singapore based company and we operate in Singapore time zones. Hence there may be a time difference depending on where you are located. Please check on the difference in the time zones to be better prepared especially on your billing dates and estimated delivery dates by t...

• Why do I encounter errors while using my card for purchase payments?

  It is common to encounter such issues until the bank lifts off the overseas spending restrictions. You might like to contact your bank to request to lift off the restrictions.

• Why do I need to pay for customs tax?

  Our website prices don’t include taxes, as these are determined by each country’s customs. You may be asked to pay a small tax when your package arrives. This is a standard part of international deliveries, and we’ll ensure your order is shipped smoothly. If you have any questions or need clarifi...